Refund Policy
SYNCHRONIZED CLEANING
REFUND & PRIVACY POLICY
Effective Date: July 17, 2025
Applies To: Job Placement Services, Cleaner Broker Division, Supply Kit Sales, and All Related Products or Services
1. Purpose and Applicability
This Refund & Privacy Policy outlines the conditions under which payments made to Synchronized Cleaning LLC (“Company”) may be refunded, partially refunded, or deemed non-refundable. This policy applies to both clients seeking cleaners and cleaners enrolling in job placement or onboarding programs, and it governs all transactions related to program fees, supply kits, digital materials, and placement services.
By submitting payment to the Company, all parties agree to this policy and waive all rights to contest its enforceability unless otherwise required by state or federal law.
2. CLEANER PLACEMENT, SERVICES & ONBOARDING FEE – NON-REFUNDABLE
All fees charged to prospective cleaners are non-refundable under the following conditions:
● Cleaner has received access to onboarding modules, documentation, or virtual orientation
● Supply kit has been shipped, delivered, or picked up
● Administrative tasks (e.g., background checks, contractor registration, Airtable entry, scheduling) have commenced
Once any of the above milestones have occurred, the cleaner is considered actively enrolled, and refunds are strictly prohibited.
3. CLIENT BROKER SERVICE FEES & CHARGES – NON-REFUNDABLE
All fees and charges charged to clients for cleaner referrals are non-refundable once any of the following conditions are met:
● The first candidate’s profile, resume, or screening notes are shared
● A trial clean is scheduled or completed
● Communication between client and referred candidate is facilitated by the Company
Refunds will not be issued if a client refuses to work with a candidate post-referral without legitimate cause.
4. SUPPLY KIT POLICY
All starter kits and materials (e.g., apron, bottles, dusters, gloves) are considered custom bundled supplies and are non-refundable and non-returnable once delivered.
● Cleaners are responsible for the maintenance and appropriate use of the equipment.
● Lost or damaged items after delivery are not covered by replacement policies.
● The Company reserves the right to verify delivery through tracking and confirmation photos.
5. REPLACEMENT POLICY FOR CLIENTS
Clients are eligible for one (1) replacement candidate under the following terms:
● Request must be made within 14 business days of the original candidate’s Trial Clean
● The request must state specific, documented reasons related to professionalism, timeliness, or basic competency
The Company will evaluate replacement eligibility by reviewing client notes, performance logs, and internal QA feedback. No replacements will be made based on personal bias, discriminatory preferences, or unreasonable expectations not outlined in the scope of services.
6. PARTIAL REFUND ELIGIBILITY
Partial refunds may be approved only prior to onboarding activation and/or prior to the shipment of any physical items. Approved refunds are subject to the following conditions:
● Must be requested within 5 calendar days of payment
● Must be submitted in writing to info@synchronizedcleaning.com
● Are subject to a $75 administrative and processing fee to cover onboarding preparations, communications, and registration handling
Refunds will be denied if onboarding documents or training materials have been sent, regardless of whether the cleaner has accessed or completed them.
7. CHARGEBACK & PAYMENT DISPUTE PROTECTION
Clients and cleaners agree not to initiate chargebacks or reverse payments through credit card providers or banks without first contacting the Company and allowing full resolution processing.
● Chargebacks submitted before a dispute is reviewed internally will result in immediate disqualification from the program
● If fraud or misuse of the dispute process is detected, the Company reserves the right to pursue legal remedy and/or collection procedures
8. DISPUTE SUBMISSION PROCEDURE
All refund or service-related disputes must be submitted in writing to:
📧 info@synchronizedcleaning.com
Subject Line: REFUND REQUEST – [Name] – [Service Type]
The dispute email must include:
● Full name and contact info
● Description of the issue
● Date of transaction and method of payment
● Supporting documents (receipts, screenshots, cleaner reports, etc.)
● Requested outcome
Disputes must be submitted within 7 calendar days of the triggering event. Failure to do so will result in automatic denial.
9. REVIEW & DECISION PROCESS
● A support ticket will be created within 1 business day of dispute receipt
● The Operations Manager will issue a decision within 5 business days of receiving full documentation
● All approved refunds will be issued via the original payment method within 7 business days of approval
All decisions are final unless escalated to arbitration per Section 10 below.
10. BINDING ARBITRATION & LEGAL JURISDICTION
All refund matters and unresolved financial disputes shall be governed by the laws of the State of Florida. Disputes shall be resolved through binding arbitration in Palm Beach County, Florida, as specified in our Client and Contractor Agreements.
The arbitrator’s decision shall be final and enforceable in court, and both parties waive the right to a jury trial or class action participation.
11. PRIVACY POLICY (APPLIES TO REFUND REQUESTS)
In submitting a dispute, you acknowledge that personal and sensitive information may be collected to process your request. The Company will:
● Not share your information with third parties unless required for dispute processing or legal compliance
● Securely store all refund communications in internal systems (Airtable, OneDrive, CRM)
● Limit access to dispute files only to authorized personnel
● Retain dispute documentation for a minimum of 7 years per Florida business record retention laws
Your data will be handled in accordance with applicable privacy regulations (e.g., Florida Privacy Protection Act, FTC guidelines).
12. COMMON REFUND OBSTACLES & DISCLAIMERS
Scenario Refund Status Reason
Supply kit shipped
❌ Not Refundable Delivery confirms enrollment activation
Cleaner no-show post-orientation
❌ Not Refundable Program performance is not guaranteed
Training access viewed
❌ Not Refundable Digital services are considered rendered
Client rejects cleaner for personal reasons
❌ Not Refundable Replacement may be offered, not refund
Partial refund requested before shipment
✅ Less $75
Only if no materials or digital access granted
End of Policy Document
Synchronized Cleaning WorkForce Division
Prepared for: Broker Division, Job Placement, and Onboarding Teams
Document Version: 2025.1
Maintained by: Compliance & Operations Department